We service and repair most major branded machines, including those used for laser hair removal, tattoo removal, and IPL treatments. However, we do not generally service unbranded or Chinese-made machines unless we’ve confirmed technical support and parts availability.

Yes — we offer servicing and repairs on third-party machines, provided they meet certain criteria. If you're unsure, just fill in the form and we’ll assess compatibility before proceeding.

Our annual maintenance contracts cover unlimited labour for repairs, so you're protected from unexpected service costs. Parts are billed separately, and all work is performed by qualified engineers.

Turnaround times vary depending on the fault and parts availability, but most standard repairs are completed within 3–5 working days. For urgent issues, we aim to prioritise turnaround wherever possible.

Yes — all machines we service come with a service certificate, which is often required by insurers and local councils to comply with CQC or environmental health regulations.

Yes. For bulky or non-portable machines, we send an engineer to your location. For smaller, desktop-style systems, you can either ship the machine to our Coventry workshop or request an engineer visit, depending on your preference.