Standard cover
12 months
Product cover
Warranty
Clear information about the standard warranty supplied with British Institute of Lasers products, what is excluded and what to do if you believe there is a manufacturing fault.
Cover applies to
Manufacturing defects
Important
Do not attempt repairs
Standard warranty
12 Months of Cover
All British Institute of Lasers products are covered by a 12-month warranty against manufacturing defects. This cover applies to faults that arise during normal use within the warranty period.
If you notice a problem, contact our team promptly and avoid attempting to open, alter or repair the product yourself.
What is not covered
Warranty Exclusions
The standard warranty does not cover consumable items, damage caused by incorrect use or accidental damage.
Consumable Items
All consumables are excluded from the standard warranty.
Misuse or Tampering
Damage caused by misuse, tampering or improper use of the machine is not covered.
Accidental Damage
Accidental damage is excluded from the standard warranty.
Warranty assessment
We Will Review the Cause of the Fault
Reporting a problem does not automatically confirm that it is covered by the warranty. We will assess the information provided and explain whether the issue appears to be a manufacturing defect or falls outside the cover.
If you experience a problem
What Happens Next
A clear description of the issue helps us assess it properly and advise you without unnecessary delay.
Tell Us What Happened
Contact our team with the product name, serial number, purchase date and a short explanation of the problem.
Initial Assessment
We will review the information supplied and may ask for photographs, a short video or further details to help identify the likely cause.
Clear Next Steps
Once the issue has been assessed, we will explain the appropriate next step and whether the fault appears to fall within the warranty.
Before contacting us
Information That Helps Us Assess a Fault
Having the details below ready can make the first assessment quicker and reduce unnecessary back and forth.
- Product details The product name, model and serial number.
- Purchase information The purchase date and any relevant order or invoice details.
- Description of the problem What happened, when it started and whether an error message appeared.
- Supporting images or video Clear photographs or a short video can help us understand the issue.
Looking after your equipment
Use, Cleaning and Maintenance
Follow the operating, cleaning and maintenance guidance supplied with your product. Use suitable consumables and do not open, modify or tamper with the equipment.
If a fault could affect safe use, stop using the product and contact our team for guidance.
Need to report a possible fault?
Speak to Our Team
Explain what has happened and provide the relevant product details. We will review the information and advise you on the next step.