Straight answers, without the sales fog.

British Institute of Lasers is a UK-based supplier of professional laser hair removal and tattoo removal systems. The company was established in 2009, building on laser technology experience that reaches back to the 1990s.

Learn more on the About Us page or see why clinics choose us.

The best system depends on the treatments you want to offer, expected appointment volume, available space, portability needs and the level of control your practitioners require.

• Nu TriLaze Lite: a compact option for smaller rooms, mobile practitioners and growing clinics.
• Nu TriLaze Plus: a versatile triple-wavelength system for established salons and busy treatment diaries.
• Nu eRays Plus: a higher-specification hair removal system for clinics seeking advanced output and control.
• Nu Tatouage Plus: a Q-switched Nd:YAG system for tattoo and pigmentation treatments.

Use the Request Details form and select “Help choosing a machine”. The team can compare the options around your clinic rather than simply recommending the most expensive model.

The proposition is built around the full ownership experience, not only the specification sheet. Buyers receive practical help before purchase, structured training at installation and continued support after the warranty period.

• Professional technology at a more manageable ownership cost.
• Training and certification included with the machine.
• UK-based technical support and access to engineers.
• Free software updates for ten years on supported systems.
• A rapid replacement commitment where an eligible machine cannot be repaired promptly.

The Why Choose Us page explains the approach in more detail.

The UK team is based at 1 Ensign Business Centre, Westwood Business Park, Coventry, CV4 8JA.

Showroom visits are available by appointment. You can request an in-person demonstration or arrange an online session through the Request Details page. Booking in advance allows the team to prepare the relevant machine and answer questions specific to your treatment plans.

Yes. You can request either an in-person demonstration in Coventry or an online demonstration. A demo is useful for seeing the interface, handpiece, cooling, treatment workflow and physical footprint before committing.

Select “Book a demo” on the Request Details form, choose your preferred format and provide a suitable date and time.

Flexible finance is available, subject to application and approval. The available term and monthly payment will depend on the machine, finance provider and applicant circumstances.

Request a personalised illustration through the Request Details form. Review the quotation, total repayable amount, fees and finance terms carefully before proceeding. The website terms currently state that a non-refundable handling fee may apply to a finance application.

The team guides you through the order rather than expecting you to purchase a complex machine without discussion.

1. Discuss the requirement: confirm the machine, treatments, training format and any finance needs.
2. Review the quotation: check the equipment, included services, payment terms and anticipated delivery.
3. Confirm the order: complete the agreed payment or finance process.
4. Prepare for delivery: the team will confirm timing, training and any practical set-up requirements.

Start with the machine enquiry form or call 0800 470 0904.

Multi-machine and multi-site requirements are quoted individually. The team will consider the number of systems, machine mix, delivery locations, training requirements and rollout schedule before preparing a proposal.

Use the Request Details form and explain the intended number of locations or treatment rooms in the comments field.

Laser machines may be built or prepared specifically for an order, so change-of-mind cancellation rights can differ from ordinary retail purchases. Do not rely on a general assumption that a machine can be returned after ordering.

Read the quotation, terms and conditions and returns policy before paying. Ask the team to clarify anything that is important to your decision in writing.

Lead time depends on the machine, current availability, preparation work, delivery location and whether training is being coordinated with installation. Once an order is confirmed, the team will provide the expected schedule for that specific purchase.

Do not arrange client appointments around an estimated date until dispatch or installation has been confirmed. For a current lead time, use the Request Details form.

International enquiries are accepted. Availability, shipping times, local import requirements, customs charges and the practical delivery of training vary by country.

Tell the team where the machine will be installed before ordering. They can confirm whether direct supply is available and explain which shipping, training and support arrangements apply. Import duties and local taxes may remain the buyer’s responsibility.

Preparation varies by model, but it is sensible to confirm the treatment room, access route, electrical supply, ventilation, water or cooling requirements, safe storage and local compliance arrangements before delivery.

• Check doorway, staircase and lift dimensions where access may be restricted.
• Confirm the correct socket and electrical capacity for the chosen system.
• Prepare the treatment room, warning signage and protective eyewear.
• Arrange for the practitioners attending training to be available.

The team will provide model-specific guidance before installation.

Machine purchases include structured training intended to help practitioners operate the system safely and confidently. The exact programme depends on the machine and delivery format, but commonly covers:

• Core laser and light principles.
• Skin typing, consultation and patch testing.
• Machine controls, settings and treatment workflow.
• Cleaning, routine checks and day-to-day maintenance.
• Safety procedures, client records and aftercare.

Training may be delivered in person or online depending on the purchase and location. Ask for the complete syllabus before booking.

A Certificate of Training is provided when the relevant course and practical requirements have been completed. The certificate records the training received, but it does not automatically replace every requirement imposed by an insurer, landlord, local authority or professional body.

Requirements vary by treatment, practitioner background and location. Confirm the position with your insurer and local authority before offering treatments. The guide to qualifications, licensing and insurance provides a useful starting point.

Yes. Laser Protection Advisor support is available for clinics that need guidance on risk assessments, local rules, controlled treatment areas, protective eyewear, signage and written safety procedures.

Compliance requirements are not identical across the UK or internationally, so the advice should be tailored to the location and treatments. Visit the Laser Protection Advisory page to request specialist guidance.

British Institute of Lasers currently publishes a 12-month warranty against manufacturing defects. The published exclusions include consumables, misuse, tampering, improper use and accidental damage.

Coverage can depend on the product and the circumstances of the fault. Read the current warranty terms and the machine quotation before purchase rather than relying on a summary alone.

Stop using the machine if continued operation could be unsafe or cause further damage. Then contact support with the model, serial number, description of the fault, any error code and clear photographs or video where useful.

1. Remote diagnosis: the team will first try to identify the issue by phone or video.
2. Engineer or workshop support: if remote guidance is not enough, an engineer visit or workshop repair may be arranged.
3. Repair planning: the team will explain the likely timing, warranty position and any available continuity options.

Use the dedicated Repairs and Servicing form for repair or maintenance enquiries.

Lifetime support means the team remains available to help owners with operational questions, settings, software guidance, fault diagnosis and arranging servicing after the initial warranty has ended.

It does not mean every part, engineer visit or repair remains free for the lifetime of the machine. Chargeable work should be quoted before it proceeds. This distinction keeps the continuing advice valuable without creating uncertainty around repair costs.

The website states that free software updates are included for ten years on supported British Institute of Lasers systems. Updates may improve operation, interface behaviour or system functionality where compatible with the machine hardware.

Do not install unofficial files or modify machine software independently. Contact support if you receive an update notice or need help confirming the current version.

Follow the model-specific manual and training guidance. Routine care usually includes cleaning treatment-contact surfaces, checking the handpiece and cables, monitoring cooling or water levels where applicable, keeping filters and vents clear, and responding promptly to warning messages.

• Record routine checks and servicing.
• Use only approved cleaning products and replacement parts.
• Do not open the casing or bypass safety systems.
• Arrange professional inspection if output, cooling or system behaviour changes.

For a service or health check, submit the Repairs and Servicing form.

The service team repairs and services many established brands used for laser hair removal, tattoo removal and IPL treatments. Support depends on the model, technical documentation, fault type and availability of suitable parts.

Unbranded equipment or machines without reliable parts and technical support may not be accepted. Submit the brand, model and required service through the Service Request form so the engineers can confirm whether they can help.

Yes, the company accepts enquiries from owners looking to sell suitable laser and IPL equipment. You will need to provide the brand, model, age, condition, service history, accessories and clear photographs. Video showing the machine powering on may also help.

Use the dedicated Sell Your Laser form. An initial quotation is not an obligation to proceed, and the final offer may depend on inspection and whether the machine matches the information supplied.