FAQs
British Institute of Lasers supplies high-grade Heraeus flash lamps, ensuring outstanding performance and long-term reliability for your laser hair removal machines.
General Information
The British Institute of Lasers is a UK-based leader in professional-grade laser and IPL systems. We equip clinics and salons with advanced, cost-effective technology designed for reliable results and long-term value.
- Trusted by Practitioners: Thousands of professionals across the UK and abroad rely on our systems for hair removal, skin rejuvenation, and more.
- Affordable, Not Compromised: Our machines rival the performance of high-end brands without the inflated price tag.
- Complete Support: All purchases include free training, certification, and lifetime technical assistance.
Book a demo appointment to see our machines in action, or explore our full product range here.
We don’t just sell machines — we partner with you. Our approach blends premium-grade tech with personalised support to help clinics grow without overspending.
- Next-Gen Performance: Our systems feature triple-wavelength technology and smart skin analysis tools.
- Fair Pricing: No consumables, no licensing fees, and finance options to spread the cost.
- Hands-On Support: From day one, we offer training, compliance advice, and engineer support if needed.
See why clinics are switching to us on the Why Choose Us page.
We’re located at 1 Ensign Business Centre, Westwood Business Park, Coventry, CV4 8JA.
To book a showroom visit, schedule a demo here.
Orders & Payments
Yes, we offer flexible finance options to make our machines more accessible to clinics of all sizes.
- Easy Direct Debit: Monthly payments are collected automatically, giving you one less thing to worry about.
- Tailored Plans: Choose terms that suit your budget — including low monthly repayments over several years.
For a personalised finance breakdown, visit our Finance Page or get in touch.
Yes. We offer custom discounts for bulk purchases — ideal for expanding clinics or multi-location businesses.
- Tailored Pricing: Discounts are based on quantity and machine type. Let us know your needs and we’ll build a quote.
- Consultative Approach: We’ll help match your treatment goals with the right mix of machines and pricing.
Contact us here to discuss your order size and get a tailored offer.
Ordering is fast, simple, and guided by our expert team.
- Step 1: Contact us to confirm the machine and any training options you’d like.
- Step 2: We’ll send you a secure personalised payment link with a summary of your order.
- Step 3: Once payment is received, your machine will enter production and you’ll receive a delivery timeline.
Not ready to buy? Book a demo to see the machines in action first.
Because our machines are built to order, we do not offer refunds for change-of-mind purchases.
- Custom Manufacturing: Each machine is assembled to your specifications, which is why we encourage careful selection before buying.
- Explore Before You Commit: To help ensure confidence, we offer detailed consultations and live product demos.
If you’re unsure, talk to our team — we’ll guide you through the best solution based on your goals and client base.
Shipping and Delivery
We aim to get your machine to you quickly and safely, whether you're in the UK or overseas.
- UK Delivery: Typically arrives within 3–5 working days once your machine is ready.
- International Delivery: Most global deliveries arrive within 5–10 working days, depending on location and customs clearance.
- Same-Day Delivery: If you're within 120 miles of Coventry and booking on-site training, we may be able to deliver and train on the same day (subject to availability).
Tracking details are provided once your order is dispatched so you can follow it every step of the way.
We ship worldwide. From clinics in London to salons in Australia, our machines are used across the globe.
- International Customers: Please contact us to confirm shipping availability and timeframes for your country.
- Customs & Duties: Any applicable import fees will be the responsibility of the buyer. We’re happy to guide you through documentation if needed.
Wherever you are, we’ll help you get set up with the right technology.
Training & Support
Every machine purchase includes comprehensive training designed to ensure safe, confident, and effective operation from day one.
- Core of Knowledge Course: Covers laser safety, skin anatomy, and the science of laser/IPL, meeting UK insurance and council requirements.
- Practical Operational Training: Learn machine setup, treatment techniques, maintenance, and hygiene protocols.
- Flexible Delivery: Choose in-person training at our Coventry showroom or online if you're based internationally.
All trainees receive a Certificate of Training upon completion — essential for insurance and compliance.
If you experience any problems, our support team is ready to help you get back up and running quickly.
- Step 1 – Remote Diagnosis: Contact us and we’ll walk you through a few troubleshooting steps to resolve the issue.
- Step 2 – Engineer Support: If necessary, we can send an engineer to your clinic (UK only) or arrange for workshop repair.
- Step 3 – Loan Machines: In some warranty cases, we may provide a loan machine to keep your clinic operational.
View full details on our Warranty and Returns pages, or contact us directly.
Maintenance & Warranty
All our machines include a minimum 12-month manufacturer’s warranty, covering parts, labour, and servicing for any mechanical or technical fault.
- Standard Coverage: Covers components, hardware, and internal systems.
- Engineer Visits: On-site support available for UK customers when remote solutions aren’t enough.
- Extension Options: Extended warranties are available upon request for added peace of mind.
Full warranty details can be found on our Warranty Page.
Lifetime technical support means we’ll always be here to help, long after your warranty has ended.
- Remote Guidance: Fast help by phone or email for settings, software, or usage queries.
- Engineer Access: If an on-site visit is required (UK only), we’ll coordinate a qualified technician for you.
- Machine History: We keep records of every service or issue, so troubleshooting is faster and more effective.
This is our way of ensuring your clinic runs smoothly for years to come.
Proper maintenance helps preserve your machine’s performance and longevity.
- Daily Tasks: Wipe the screen and handpiece after every use using the cleaning cloth provided.
- Weekly Checks: Inspect handpieces for debris, refill water tanks (if applicable), and check for error messages.
- Software Updates: We’ll notify you of any system updates and walk you through installation if needed.
You’ll receive a full maintenance guide with your machine. If you need a copy, just ask.
If your machine isn’t working correctly, we’re just a call or email away.
- Step 1 – Contact Support: Reach out with your serial number and a brief description of the issue.
- Step 2 – Remote Troubleshooting: Our engineers will guide you through diagnostics and next steps.
- Step 3 – Repair or Replacement: If a repair is needed, we’ll organise either an engineer visit or return-to-base service.
For urgent issues, it’s best to call us directly using the details on our Contact Page.
Absolutely. We offer full post-warranty support for parts, upgrades, and ongoing servicing.
- OEM Parts: We stock original components for all machines — no cheap third-party substitutes.
- On-Demand Servicing: Book in for regular health checks or repairs as needed.
- Engineer Network: Nationwide coverage for callouts across the UK.
Whether your warranty has expired or not, our support doesn’t stop. Just get in touch any time.
Highlighted Features
Superior Efficiency
Extended Lifetime
Enhanced Stability
Optimised for Performance
Custom-Built Options