General Assistant Role

General Assistant

Location: Coventry, UK

At the British Institute of Lasers, we are a leading supplier of high-quality laser and IPL machines across both the UK and global markets. Backed by more than 20 years of scientific expertise, our team includes fully qualified laser engineers and dedicated customer support staff. We are committed to providing first-class service and advanced solutions to every client.

About the Role

We are looking for a proactive and adaptable General Assistant to support a wide range of business activities. This is a key role, helping to ensure our clients continue to receive excellent service across all touchpoints. The position covers tasks in customer service, data handling, digital marketing, and website support.

Main Responsibilities

• Responding to customer enquiries in a helpful and professional way
• Collecting and organising customer information into spreadsheets for tracking and analysis
• Setting up and managing email remarketing campaigns
• Managing and updating our social media channels with fresh, engaging content
• Editing and improving website content to enhance user experience and performance
• Assisting with website layout updates and improvements
• Maintaining brand consistency across all marketing materials and digital platforms

What We Are Looking For

• Excellent communication and interpersonal skills
• Strong organisational abilities and confidence managing multiple tasks
• Good working knowledge of Microsoft Office, especially Excel, with experience in data handling
• Familiarity with digital marketing tools (email marketing, social media platforms)
• Basic understanding of website development and content management systems (CMS) would be an advantage
• Strong attention to detail and a clear sense of brand consistency
• Ability to work well both independently and as part of a team
• A hands-on, adaptable approach to solving problems

How to Apply

If this sounds like the right fit for you, and you’d like to join our friendly team at the British Institute of Lasers, simply send your CV to [email protected] or give us a call on 0800 470 0904 to find out more.

British Institute of Lasers is proud to be an equal opportunity employer. We warmly welcome applications from candidates of all backgrounds, regardless of race, gender, disability, religion, or age.